pOLICIES

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All custom orders must be placed at least 2 weeks prior to your event date.

Orders under $100 require full payment at the time of booking. Any orders totaling $100 or more require a 50% non-refundable retainer at the time of booking to secure your event date. This will be applied towards your overall balance. The remaining balance will be due one week prior to your event date. Your order will not be confirmed until deposit or payment in full is received (whichever is applicable).

If payment is not received within the allotted time frame, your contract will be null and void and the deposit will not be refunded. Once a quote is given and the invoice is sent, payment must be received within 48 hours to avoid cancellations.

Pickup instructions will be provided on your payment receipt.  Please save it to your phone for the day of pickup. A reminder email will be sent the week of your order date.

Pickup times are between 9am-11am. Please arrive in a timely manner. A grace period of 15 minutes may be allotted. Further delays will result in the order pickup being rescheduled for the next available time slot (if available). 

If you pick up your order outside of the set pick up time frame a $15 late fee will be applied and has to be paid in full in order pick up your order. We do understand that emergencies arise, and we are more than willing to accommodate those times as much as possible. However, we cannot guarantee the availability of staff for an after-hours pick up.

Once you or your designated party has picked up an order, it is considered  "Accepted". We cannot assume any liability for orders once they leave our possession. 

Our products are prepared in a disinfected sanitized home kitchen that may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions. 

If you wish to have fresh flowers arranged on your cake, you acknowledge that fresh flowers are not food products, and may be toxic or contain pesticide/herbicide residues, dirt, insects, and/or other contaminants. 

In the event you need to cancel your order, your deposit and/or final payment will be applied towards a future event date as scheduling permits.

Once your invoice is paid, there will be NO refunds issued. If an event is canceled, we will only issue store credit towards an order of equal value for a different date. 

Courtni's Creations total liability is hereby limited to amounts paid to Courtni's Creations for its goods and services. Courtni's Creations will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise.