Policies

All custom orders must be placed at least 2-3 weeks prior to your event date.

Orders under $75 require full payment at the time of booking. Any orders totaling $75 or more require a 50% non-refundable retainer at the time of booking to secure your event date. This will be applied towards your overall balance. The remaining balance will be due one week prior to your event date. Your order will not be confirmed until deposit or payment in full is received (whichever is applicable).

If payment is not received within the allotted time frame, your contract will be null and void and the deposit will not be refunded. Once a quote is given and the invoice is sent, payment must be received within 24 hours to avoid cancellations.

If you need to make any changes to your order as far as flavor and design, please make adjustments up until one week of final payment. No changes will be accepted after final payment is made.

Pickup instructions with the location will be attached to the bottom of your invoice. Please save it to your phone for the day of pickup. A reminder email will be sent the week of your order due date.

Designated pickup days are Friday and Saturday. Pickup times are between 9am-11am. Please arrive in a timely manner. A grace period of 15 minutes may be allotted. Further delays will result in the order pickup being rescheduled for the next available time slot (if available). 

If you pick up your order outside of the set pick up time frame a $15 late fee will be applied and has to be paid in full in order pick up your order. We do understand that emergencies arise, and we are more than willing to accommodate those times as much as possible. However, we cannot guarantee the availability of staff for an after-hours pick up.

Once you or your designated party has picked up an order, it is considered  "Accepted". We cannot assume any liability for orders once they leave our possession. 

Our products are prepared in a disinfected sanitized home kitchen that may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions. 

If you wish to have fresh flowers arranged on your cake, you acknowledge that fresh flowers are not food products, and may be toxic or contain pesticide/herbicide residues, dirt, insects, and/or other contaminants. 

Please include the name, gender, age, color scheme and theme when placing an order​ for party favors.

Send 2-3 photos with high resolution if you would like them added to your design (no blurry pictures or pictures with filter please).

A proof of your design will be emailed within 2-3 business days. At that time, you will be able to make changes or approve the design.

If the changes you request require additional digital mockups, we will also impose a design fee of $20/hour. In such event, we will send you a Change Order Addendum that describes such changes and any resulting additional charges.

In the event you need to cancel your order, your deposit and/or final payment will be applied towards a future event date as scheduling permits.

Once your invoice is paid, there will be NO refunds issued. If an event is canceled, we will only issue store credit towards an order of equal value for a different date. 

Courtni's Creations total liability is hereby limited to amounts paid to Courtni's Creations for its goods and services. Courtni's Creations will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise.  

Once your invoice is paid, there will be NO refunds issued. If an event is canceled, we will only issue store credit towards an order of equal value for a different date.